Portfolio / Financial services

Confidential Financial Institution Call Center

Confidential Financial Institution · Newburyport, MA · 2026

Confidential Financial Institution’s call center went from shell space to Class A with one team: designed in-house, built by our own carpentry and finish crews, and delivered 2% under budget and on schedule.

Completed call center interior for a confidential financial institution

The project

A shell space in Newburyport needed to be converted into a Class A call center. We designed, documented and specified the entire project, then completed construction with our own team.

How we did it

We designed the project in Revit in April and May 2026, with beneficial occupancy scheduled for mid-October. Our crews self-performed all carpentry and finishes, with the mechanical, electrical and plumbing trades under our management.

This project is a keystone example of our technical competency, our experience in substrate and finishes, and our ability to work with discerning clients who have a vision but need full-service support through vertical integration of design and build.

Client
Confidential Financial Institution
End user
Confidential Financial Institution
Location
Newburyport, MA
Size
1,750 GSF
Year
2026
Services
In-house project design
Self-perform general contracting
Scheduling
Logistics
End-user IT coordination

Related services

Talk to us about a project like this

North East Building Group
Planning and Preconstruction
precon@nebuilding.com
Office: (603) 212-7929

Call center shell space before fit-out

The shell as we took it over.

Axonometric design model of the call center fit-out

Our Revit design model.

Completed kitchenette in the call center

The finished kitchenette.